Do you really know your customers?

Stay compliant. Work smarter

Outdated client information costs time, money, and can put your business at regulatory risk. We help you collect, process, and update customer data, efficiently, securely, and at scale.

Common challenges in updating customer (KYC) information

Low response rates to data update requests
Incomplete or outdated records in your CRM
Pressure to meet AML/KYC requirements
Time-consuming manual follow-ups
Returned or undelivered mail

How to keep data accurate and compliant?

Benefit from personalized, hybrid campaigns to increase engagement and simplify the update process. Victor Buck Services specializes in supporting customer data collection through a multichannel data update service combining postal and digital outreach with streamlined processing:

Targeted communication: personalized letters + optimized email campaigns
Smart forms: pre-filled, easy to update, with return envelopes included
Automated tracking: barcodes to identify and track each customer’s response
Document processing: scanning of forms and attachments, data integration into your systems
Follow-up management: reminders for non-responders, identification of undelivered items

Key benefits of a managed, multichannel process

Clean, accurate, and reliable customer data
Higher response rates from customers
Compliance with AML/KYC requirements
Reduced operational workload and manual work
Improved communication and customer trust

Know your customers better

Find out how to make your next customer data update faster, easier, and more effective.

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