Introducing our solutions

Customer communication services

Delivering the right message to the right customer at precisely the right time by managing customer communications across digital media and print anytime, anywhere.

Customer communication services

 

Since its foundation Victor Buck Services has provided a wide range of solutions helping our customers to engage with their clients.

Customer communication services are our core focus, including print, mobile and a variety of digital channels.

The requirements and challenges around customer communication management have continuously increased and still are.  These challenges can be related to the complexity of the distribution channels, of the languages, or the geographic scope.

Our solutions improve the customer journey, today reaching a global customer base and offering great business-side control and omni-channel readiness. They can be seamlessly integrated into the value chain of industries such as finance, insurance, utility companies, healthcare and the public sector.

We are operating with our customers at every touch point—with promptness, agility and uniformity and capable of meeting the most demanding requirements for efficient, secure and scalable operational support.

A complete suite of secured web applications support and manage our core services, and are used by our customers on a global scale, 24h/24h – 7d/7d.  Our web enabled auditing & tracking capabilities are integral part of daily world-wide business operations.  Plus, our secure web portal enables users to audit all aspects of the process for reassurance, and quality; Documents can be reviewed online to satisfy business controls. This function can be performed from any device with an Internet access, from anywhere in the world. 

Customers can track daily volumes of documents through our workflow.  We operate hundreds of clients on a daily basis.

That is why the expertise of an industry leader in business process outsourcing is required for helping clients to address a broader customer experience goal and having a crystal clear view of their operations.

Over the years Victor Buck Services main activity has been serving the "Transfer Agent" business line in the realm of investment funds, as well as major groups unrelated to the financial world. This activity is closely linked to the constant need to protect customer’s sensitive data, and to enrich it to provide distributors and end users with the necessary reports. Victor Buck Services has therefore developed great flexibility while bearing in mind the requirement to comply with stringent regulatory obligations. During discussions with its partners, Victor Buck Services brings to the table a broad knowledge of the obligations and prerequisites that ensure that their data is protected and valid and that reports are distributed on time, worldwide.

 

Victor Buck Services

Value chain

Information Highway

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CAPTURE

We create, obtain and organize information from various data sources and formats. Just ask us and we extract from paper-based documents or integrate with your industry systems & applications.

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MANAGE

We process, modify and employ information so it can be found and used by whomever it is intended for.

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STORE

Your information can find a suitable home in our secured infrastructure, be it a formal content management system or other information solution.

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PRESERVE

The long-term care – it’s our core business with legal archiving at your fingertips.

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DELIVER

Through the favorite channel we deliver the information in the right people’s hands right when they need it to be there.