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Victor Buck Services

Privacy statement

Your privacy is important to Victor Buck Services and maintaining your trust is paramount to us.

This Statement discloses the information practices for Victor Buck Services website, from what type of information about our website users is gathered and tracked, to how the information is used, shared or otherwise processed offline.

Personal data you may submit on this website (such as your name, your e-mail or your address) will be processed by Victor Buck Services as data controller within the meaning of applicable data protection legislation.

Victor Buck Services may be unable to process your request if you do not provide requested personal data.

 

1.Visitors to our website

When someone visits VBS website (www.victorbuckservices.com), we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

You can read more about how we use cookies on our Cookies Management Policy.

Victor Buck Services has put in place the appropriate security measures to ensure the confidentiality, integrity and availability of all personal data gathered via the website. In order to deliver this service, it processes the IP addresses of visitors to the Victor Buck Services website.

 

2.Contact request

In order to be able to identify the person who contacts Victor Buck Services via the website and to provide an answer, Victor Buck Services will collect only the necessary information, which consists of Last name, First name, Company, Email address and the message related to the contact request.

All information contained in this communication will be considered confidential and will only be disclosed to Victor Buck Services employees who will manage the contact request.

 

3.Complaint handling

Customer focus and satisfaction are one of the foundations on which Victor Buck Services built its business. Should you have any persistent major concern or issue with the way Victor Buck Services supports your business, you can log a complaint through the form that you can find at :

https://www.victorbuckservices.com/home/complaint.html

For standard services request and queries, please refer to the service Desk.

Please return the completed form and associated evidences to Victor Buck Services by e-mail at complaint@victorbuckservices.com.

Victor Buck Services will treat each and every complaint with due care, equity and propose the best solution possible.

Victor Buck Services will need to collect some personal data relating to the complainant in order to identify him/her and to be able to give an appropriate answer. Personal data that Victor Buck Services will gather consist of the Firstname, Lastname, Company, Title, Email address, Phone, Fax, Postal Address.

All the information provided will be considered as confidential and will only be processed by authorised Victor Buck Services’ employees who will manage the complaint.

 

4.Job applications (“Careers” section)

All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us (such us last name, first name and email)  to contact you to progress your application. We will use the other information you provide (CV, application letter) to assess your suitability for the role you have applied for.

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

 

5.Retention policy

 

Visitors to our website

Please refers to Cookies list.

Contact request

Information related to contact request will be kept for 6 months.

Complaint handling

Information related to complaint handling will be kept for 3 years.

Job applications

All the CV received for a job application will be kept 6 months after the recruitment process ends.

 

6.Rights

 

6.1 Lawfulness of processing

The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever Victor Buck Services process personal data:

  • Consent: the data subject has given clear consent for Victor Buck Services to process their personal data for a specific purpose.
  • Contract: the processing is necessary for a contract Victor Buck Services have with the data subject, or because they have asked Victor Buck Services to take specific steps before entering into a contract.
  • Legal obligation: the processing is necessary for Victor Buck Services to comply with the law (not including contractual obligations).
  • Legitimate interests: the processing is necessary for Victor Buck Services legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the data subject’s personal data which overrides those legitimate interests.

All processing of personal data done by Victor Buck Services (as a controller) is well defined and all purposes set in accordance with the GDPR.

6.2 Right of access

According to Article 15 of the GDPR data subjects have the right to access their personal data and supplementary information. The right of access allows data subjects to be aware of and verify the lawfulness of the processing.

Under the GDPR, data subjects will have the right to obtain from Victor Buck Services:

  • confirmation that their data is being processed;
  • access to their personal data; and
  • other supplementary information.

Victor Buck Services must verify the identity of the person making the request, using ‘reasonable means’ before giving attendance to it.

If the request is made electronically, Victor Buck Services should provide the information in a commonly used electronic format.

Once Victor Buck Services has verified the identity of the data subject making the request, will provide an answer within a time period of a month.

This time period could be extended by two months where the request is complex or Victor Buck Services receives a high number of requests. In such cases, Victor Buck Services will inform the data subject within one month of the receipt of the request and explain why the extension is necessary.

Victor Buck Services can refuse to comply with a request for rectification if the request is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.

If Victor Buck Services considers that a request is manifestly unfounded or excessive it can:

  • request a "reasonable fee" to deal with the request; or
  • refuse to deal with the request.

In either case, Victor Buck Services will justify its decision. Victor Buck Services will base the reasonable fee on the administrative costs of complying with the request.

6.3 Right to rectification

Under Article 16 of the GDPR data subjects have the right to have inaccurate personal data rectified. A data subject may also be able to have incomplete personal data completed – although this will depend on the purposes for the processing. This may involve providing a supplementary statement to the incomplete data.

Victor Buck Services must verify the identity of the person making the request, using ‘reasonable means’ before giving attendance to it.

If the request is made electronically, Victor Buck Services should provide the information in a commonly used electronic format.

Once Victor Buck Services has verified the identity of the data subject making the request, will provide an answer within a time period of a month.

This time period could be extended by two months where the request is complex or Victor Buck Services receives a high number of requests. In such cases, Victor Buck Services will inform the data subject within one month of the receipt of the request and explain why the extension is necessary.

Victor Buck Services can refuse to comply with a request for rectification if the request is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.

If Victor Buck Services considers that a request is manifestly unfounded or excessive it can:

  • request a "reasonable fee" to deal with the request; or
  • refuse to deal with the request.

In either case, Victor Buck Services will justify its decision. Victor Buck Services will base the reasonable fee on the administrative costs of complying with the request.

6.4 Right of erasure (to be forgotten)

Under Article 17 of the GDPR data subjects have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

Data subjects have the right to have their personal data erased if:

  • the personal data is no longer necessary for the purpose which VBS originally collected or processed it for;
  • Victor Buck Services is relying on consent as its lawful basis for processing the data, and the data subject withdraws their consent;
  • Victor Buck Services is relying on legitimate interests as its basis for processing, the data subject objects to the processing of their data, and there is no overriding legitimate interest to continue this processing;
  • Victor Buck Services is processing the personal data for direct marketing purposes and the data subject objects to that processing;
  • Victor Buck Services has processed the personal data unlawfully;
  • Victor Buck Services has to do it to comply with a legal obligation; or
  • Victor Buck Services has processed the personal data to offer information society services to a child.

Once Victor Buck Services has verified the identity of the data subject making the request, will provide an answer within a time period of a month.

This time period could be extended by two months where the request is complex or Victor Buck Services receives a high number of requests. In such cases, Victor Buck Services will inform the data subject within one month of the receipt of the request and explain why the extension is necessary.

Victor Buck Services can refuse to comply with a request for rectification if the request is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.

If Victor Buck Services considers that a request is manifestly unfounded or excessive it can:

  • request a "reasonable fee" to deal with the request; or
  • refuse to deal with the request.

In either case, Victor Buck Services will justify its decision. Victor Buck Services will base the reasonable fee on the administrative costs of complying with the request.

6.5 Right to restrict processing

Article 18 of the GDPR gives data subjects the right to restrict the processing of their personal data in certain circumstances. This means that an data subject can limit the way that an organisation uses their data. This is an alternative to requesting the erasure of their data.

Data subjects have the right to restrict the processing of their personal data where they have a particular reason for wanting the restriction. This may be because they have issues with the content of the information Victor Buck Services holds or how Victor Buck Services has processed their data.

In brief, the right to restrict processing implies that when applied, Victor Buck Services will only keep the personal data (store it) without doing any further processing until the right to restrict processing is completed.

Data subjects have the right to request Victor Buck Services restrict the processing of their personal data in the following circumstances:

  • the data subject contests the accuracy of their personal data and Victor Buck Services is verifying the accuracy of the data;
  • the data has been unlawfully processed and the data subject opposes erasure and requests restriction instead;
  • Victor Buck Services no longer needs the personal data but the data subject needs Victor Buck Services to keep it in order to establish, exercise or defend a legal claim; or
  • the data subject has objected to Victor Buck Services processing their data under Article 21(1), and Victor Buck Services is considering whether its legitimate grounds override those of the data subject.

Once Victor Buck Services has verified the identity of the data subject making the request, will provide an answer within a time period of a month.

This time period could be extended by two months where the request is complex or Victor Buck Services receives a high number of requests. In such cases, Victor Buck Services will inform the data subject within one month of the receipt of the request and explain why the extension is necessary.

 

Victor Buck Services can refuse to comply with a request for rectification if the request is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.

If Victor Buck Services considers that a request is manifestly unfounded or excessive it can:

  • request a "reasonable fee" to deal with the request; or
  • refuse to deal with the request.

In either case, Victor Buck Services will justify its decision. Victor Buck Services will base the reasonable fee on the administrative costs of complying with the request.

6.6 Right to data portability

The right to data portability allows data subjects to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

The right to data portability only applies to personal data a data subject has provided to a controller (Victor Buck Services); where the processing is based on the data subject’s consent or for the performance of a contract; and when processing is carried out by automated means.

The information must be provided free of charge. Victor Buck Services will respond without undue delay, and within one month.

This time period could be extended by two months where the request is complex or Victor Buck Services receives a high number of requests. In such cases, Victor Buck Services will inform the data subject within one month of the receipt of the request and explain why the extension is necessary.

6.7 Right to object

Data subjects have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority, direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics.

You may exercise your access, rectification, erasure, data portability rights and request restriction of or object to the processing in accordance with the applicable data protection legislation at the following email address: privacy@victorbuckservices.com or by post to the attention of Victor Buck Services – DPO, IVY Building, 13-15 Parc d'Activités, L-8308 Capellen. You have the right to lodge a complaint with the CNPD.

 

7.Definitions

  • GDPR: General Data Protection Regulation
  • Personal Data: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • Processing: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • Processor: a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
  • Controller: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  • Recipient: a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.
  • Cookies: A cookie is a text file that a Web browser stores on a user’s machine. 
  • IP address: An IP address is a unique address that identifies a device on the Internet or a local network. It allows a system to be recognized by other systems connected via the Internet protocol.