Expertise | Press release

Date : 18/04/2018

WHAT IS THE HISTORY OF VICTOR BUCK SERVICES? IN WHICH BUSINESS SECTORS DO YOUR CLIENTS OPERATE?

Our company was founded in 2000. Today, our services are used by more than 900 entities worldwide. Our original aim was to assist our clients in the financial field, mainly that of Luxembourg funds.

We assisted them in particular throughout the production and sending of order confirmation letters to their clients. Our clients then expressed the desire to carry out these activities internationally (funds managed in Dublin, Singapore, Hong Kong, etc.). We opened an office in Singapore in 2006 to facilitate the cross-border activities of Luxembourg-domiciled funds.

We then decided to diversify our client base by opening up to new sectors (banking, insurance, medical laboratories, public service, etc.) and by offering our services to foreign clients to support their local activities.

WHAT SERVICES DO YOU OFFER YOUR CLIENTS?

Victor Buck Services offers three main lines of services:

• Customer communication services, that is, a set of digital and physical communication media for corporate communications. Secure emails, account statements, or even medical investigation results – we treat our clients' information in complete security and confidentiality. These services are available worldwide. Our production sites (Luxembourg and Singapore) and our partnerships abroad (Great Britain, Hong Kong, Australia) enable us to satisfy international printing requests.

• Content services for the electronic processing and management of all information available within the company or recovered during exchanges with partners. Our platform automates the collection, processing, distribution and storage of all incoming and outgoing information within the company. As such, we have made considerable investments in digital. In 2017 we obtained PSDC certification allowing digitisation and archiving with probative value. Consequently, any digital copy made and/or archived via Victor Buck Services' PSDC mechanism has the same legal value as the original, which can then be destroyed.

• Document outsourcing services (print & mail room). We make our employees and our technology available to our clients in order to process their incoming and outgoing mail and print their documents directly on site.

We process extremely sensitive data, so data protection is our priority, especially in view of the implementation of the GDPRin May 2018. At an operational level, we ensure our clients' processes by means of our web platform and customer service, accessible 24/7 worldwide.

 

WHAT IS YOUR LONG-TERM DEVELOPMENT STRATEGY?

We want to diversify our client base and strengthen our international activities: we are planning to enter into a partnership in Taiwan and clients in other countries are also approaching us. In addition, we will continue to invest in research and development on digital, paperless and Industry 4.0.

Learn more about our services:

Customer communication services 

Content services

Document outsourcing services

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