Home .
Careers .
Support Desk Supervisor

Support Desk Supervisor

CDI Full time (m/f)

Location : Capellen

You are able to communicate at all levels and your organization skills are just exceptional ! You have experience as an IT Supervisor and you’re
ready for a new challenge ? This job is for you !

Victor Buck Services is an innovative and energetic PSF company. To provide dedicated, accurate and efficient service to internal customers, we are looking for an IT trained individual with great client services skills and curious about our business.

Your mission

The day to day running of the Victor Buck Services IT systems environment in a PSF context
Package deployment via SCCM
Contribute todeployment automation
Install workstations and laptops and security overview
Vulnerabilities assessment and management
Manage level 2 incidents with internal ticketing software
Assist end-users
Maintain documentation
Maintain inventory database;
Answer the Service Desk phone
Monitor daily Service Management processes (incidents, problems, changes,…)
measure SLAs and KPIs
Work with the relevant stakeholders and teams to identify issues and new requirements in order to improve the quality of service
Maintain Service management processes documentation
Produce statistical reports and KPI to management
Conduct testing and application upgrades of the company’s ticketing system SD+

As a Supervisor of the Support Desk Team, you will also:

Oversee the day-to-day operations of the team
Train, coach and mentor the team members
Ensure that customer requests and issues are handled in a timely and professional manner
Develop new ways to improve the quality of service
Coordinate with other departments within the organization to resolve customer issues
Establish procedures to ensure that all customer issues are addressed efficiently, accurately, and consistently
Maintain information about new technology developments that may affect the industry or company’s operations

Your profile

2-3 years’ experience in a similar position
A degree in Computer Science / Information Technology
An outstanding customer service oriented mindset
The ability to work in a fast-paced environment
Developed prioritization and problem solving skills
Strong written and verbal communication skills
Be able to communicate technical information to users in a clear manner
The ability to work well in a team
Great time management skills
Fluent written and spoken English and French

Apply now

I have been working for nearly 5 years within VBS and I’m always delighted to work and share with my colleagues in a friendly environment. VBS is a great place to work which has demonstrated adaptation and flexibility at various levels. It’s a pleasure to answer the requests of our employees and to do our best for them!

Stéphanie Goffin

Human Resources Officer

Working at VBS can be a daily adventure with many challenges, but your colleagues are always here to guide you through that journey. At the end of the day you feel you are part of a great team, and that’s what makes it so exciting!

Emeline Katgely

Project Manager

Joining VBS, well-known in the digitization business, was a great opportunity for me, back in 2010. It greatly contributed to expand my competence. I have now more than 25 years of experience and still the same determination to collaborate with teams and clients to get results.

Alex Dias

Manager - Information Capturing Services

There are so many reasons why I am pleased to have chosen VBS as my employer. VBS offers a pleasant and open work environment. I appreciate the diversity of my tasks, the constructive exchanges with my colleagues and the confidence granted to me every day.

Najoua Louiza

Operator - Information Capturing Services

VBS is a medium-sized company, which makes it very easy to work in close collaboration with the different departments. I also like the fact that the company is constantly evolving to adjust to customer needs. Customer satisfaction is essential to me, and I’m happy VBS shares this value.

Romaric Rachenne

Internal Auditor

What’s in it for me? Well, you just can’t get bored: 2+ years’ into the job, routine has not caught up with me yet… However well you prepare for tomorrow, it will never quite be the same as yesterday; challenges and opportunities are around every corner!

Alexandre Marsaud

Incident Manager - Business Continuity Coordinator

Upload your cv*

Upload your cover letter

I can confirm I have read and accepted the Terms and Conditions.

The provision of your personal data to Victor Buck Services is necessary to take part into the recruitment process, in accordance with Art. 6 (1) b) of GDPR. Your personal data will be processed by Victor Buck Services as data controller and be shared with the persons involved in the recruitment process within Victor Buck Services organisation. Victor Buck Services may also proceed to a screening of your profile on the basis of professional related information, available on public websites. If the recruitment process is not successful, your personal data shall be retained for duration of 12 months from the end of the recruitment process unless you oppose thereto. You may exercise your access, rectification, erasure, data portability rights and request restriction of or object to the processing in accordance with the applicable data protection legislation at the following address: privacy@victorbuckservices.com or by post to the attention of Victor Buck Services – DPO, IVY Building, 13-15 Parc d'Activités, L-8308 Capellen.

*required fields

Your message has been successfully sent.

Thank you for your application.

← Back to home

Share this job offer