Support Desk Supervisor

CDI Full time (m/f)

Location : Capellen

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You are able to communicate at all levels and your organization skills are just exceptional !  You have experience as an IT Supervisor and you’re
ready for a new challenge ? This job is for you !

Victor Buck Services is an innovative and energetic PSF company. To provide dedicated, accurate and efficient service to internal customers, we are looking for an IT trained individual with great client services skills and curious about our business.

Your mission  

  • The day to day running of the Victor Buck Services IT systems environment in a PSF context
  • Package deployment via SCCM
  • Contribute todeployment automation
  • Install workstations and laptops and security overview
  • Vulnerabilities assessment and management
  • Manage level 2 incidents with internal ticketing software
  • Assist end-users
  • Maintain documentation
  • Maintain inventory database;
  • Answer the Service Desk phone
  • Monitor daily Service Management processes (incidents, problems, changes,…)
  • measure SLAs and KPIs
  • Work with the relevant stakeholders and teams to identify issues and new requirements in order to improve the quality of service
  • Maintain Service management processes documentation
  • Produce statistical reports and KPI to management
  • Conduct testing and application upgrades of the company’s ticketing system SD+

As a Supervisor of the Support Desk Team, you will also:

  • Oversee the day-to-day operations of the team
  • Train, coach and mentor the team members
  • Ensure that customer requests and issues are handled in a timely and professional manner
  • Develop new ways to improve the quality of service
  • Coordinate with other departments within the organization to resolve customer issues
  • Establish procedures to ensure that all customer issues are addressed efficiently, accurately, and consistently
  • Maintain information about new technology developments that may affect the industry or company’s operations

Your profile  

  • 2-3 years’ experience in a similar position
  • A degree in Computer Science / Information Technology
  • An outstanding customer service oriented mindset
  • The ability to work in a fast-paced environment
  • Developed prioritization and problem solving skills
  • Strong written and verbal communication skills
  • Be able to communicate technical information to users in a clear manner
  • The ability to work well in a team
  • Great time management skills
  • Fluent written and spoken English and French

Apply now

 

    The provision of your personal data to Victor Buck Services is necessary to take part into the recruitment process, in accordance with Art. 6 (1) b) of GDPR. Your personal data will be processed by Victor Buck Services as data controller and be shared with the persons involved in the recruitment process within Victor Buck Services organisation. Victor Buck Services may also proceed to a screening of your profile on the basis of professional related information, available on public websites. If the recruitment process is not successful, your personal data shall be retained for duration of 12 months from the end of the recruitment process unless you oppose thereto. You may exercise your access, rectification, erasure, data portability rights and request restriction of or object to the processing in accordance with the applicable data protection legislation at the following address: privacy@victorbuckservices.com or by post to the attention of Victor Buck Services – DPO, IVY Building, 13-15 Parc d'Activités, L-8308 Capellen.

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