IT Production Support Officer

CDI Full time (m/f)

Location : Capellen

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Have you always been curious and passionate about IT ? You don’t need to be an overall expert but you should be a versatile individual who looks forward to join us to ensure that the application production programs and the IT infrastructure are running smoothly.  We will also rely on you to help us  automate and provide feedback on how to improve our current flow while providing outstanding production support. Ready to take up the challenge and be an active member in the team ?

Your mission  

  • Acting as primary point of contact for productions matters
  • Collaborating with other teams and management when necessary
  • Providing internal and external customer support
  • Analyzing and solving incidents and managing service requests
  • Monitoring of IT infrastructure & applications
  • Promoting applications/configurations to production environment
  • Identifying process improvement, tasks automation and participating in their implementation

Your profile  

  • Minimum 1 year experience in a similar role
  • Willingness to work on shifts
  • An IT degree or relevant experience
  • Developed analysis and problem solving skills
  • Exceptional focus on client & service delivery
  • Good ability to prioritize and resistance to stress
  • Able to work alone whenever needed
  • Some knowledge of scripting language such as Perl, Bash or Python
  • Some knowledge of Operating Systems such as Windows, Linux or Solaris systems
  • You like to review procedures and ideally to write them
  • You know what ITIL is about
  • English and French, written and spoken

TOP REASONS TO WORK WITH US

  • To play an important role in our technical evolution
  • To work in a great team
  • To work on challenging projects

Please be aware that in accordance with the law of July 23, 2016  we will ask the selected candidate to provide us with a criminal record before the contract’s signature.

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    The provision of your personal data to Victor Buck Services is necessary to take part into the recruitment process, in accordance with Art. 6 (1) b) of GDPR. Your personal data will be processed by Victor Buck Services as data controller and be shared with the persons involved in the recruitment process within Victor Buck Services organisation. Victor Buck Services may also proceed to a screening of your profile on the basis of professional related information, available on public websites. If the recruitment process is not successful, your personal data shall be retained for duration of 12 months from the end of the recruitment process unless you oppose thereto. You may exercise your access, rectification, erasure, data portability rights and request restriction of or object to the processing in accordance with the applicable data protection legislation at the following address: privacy@victorbuckservices.com or by post to the attention of Victor Buck Services – DPO, IVY Building, 13-15 Parc d'Activités, L-8308 Capellen.

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