CUSTOMER COMMUNICATION SERVICES

Delivering the right message to the right customer at precisely the right time by managing customer communications across digital media and print anytime, anywhere.

Since its foundation Victor Buck Services has provided a wide range of solutions helping our customers to engage with their clients.

Customer communication services are our core focus, including printmobile and a variety of digital channels.

The requirements and challenges around customer communication management have continuously increased and still are.  These challenges can be related to the complexity of the distribution channels, of the languages, or the geographic scope.

Our solutions improve the customer journey, today reaching a global customer base and offering great business-side control and omni-channel readiness. They can be seamlessly integrated into the value chain of industries such as finance, insurance, utility companies, healthcare and the public sector.

We are operating with our customers at every touch point—with promptnessagility and uniformity and capable of meeting the most demanding requirements for efficientsecure and scalable operational support.

A complete suite of secured web applications support and manage our core services, and are used by our customers on a global scale, 24h/24h – 7d/7d.  Our web enabled auditing & tracking capabilities are integral part of daily world-wide business operations.  Plus, our secure web portal enables users to audit all aspects of the process for reassurance, and quality; Documents can be reviewed online to satisfy business controls. This function can be performed from any device with an Internet access, from anywhere in the world. 

Customers can track daily volumes of documents through our workflow.  We operate hundreds of clients on a daily basis.

That is why the expertise of an industry leader in business process outsourcing is required for helping clients to address a broader customer experience goal and having a crystal clear view of their operations.

Over the years Victor Buck Services main activity has been serving the Asset Servicing business lines in the realm of investment funds, as well as major groups unrelated to the financial world such as insurances, utilities, telco, health sectors and many more.

Our activity is closely linked to the constant need to protect customer’s sensitive data, while they can be enriched, amalgamated, translated to  provide the receiving parties with relevant and comprehensive information. Victor Buck Services has therefore developed great flexibility while bearing in mind the requirement to comply with stringent regulatory obligations.

Victor Buck Services brings to the table a broad knowledge of the processes and prerequisites to ensure data protection and  timely information dissemination .

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