UTILITIES INDUSTRY
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The billing process is the key cashflow process and often the only customer point of contact for companies active in the Telecom or Energy sectors. Victor Buck Services has a wealth of experience in streamlining bill presentment and distribution processes on behalf of large B2C companies. Our solutions range from bill creation & data mapping, bill distribution via the printing & mail channel to electronic bill presentment solutions.
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Invoicing Production and Distribution
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The billing process is a critical process for all organization active in the utilities sector. It is often the only time an organization will communicate with its end client. It is therefore imperative that your outsourcing partner in the billing process can offer a robust and accurate process to guarantee that your invoices will be sent in time and reach the right recipient. Victor Buck Services is the leading provider in the utilities sector in Luxembourg. We offer services through our document composition platform, significant printing and mail capabilities and our recently introduced Electronic Billing and Presentment service. Our dual channel approach encompasses both the traditional printing and mail channel but it also has the ability to direct your invoices to web banking applications. Clients can not only view invoices but also perform payment instructions. This reduces the invoice to cash process and also saves paper and postage costs.
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Direct Marketing
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The billing process represents a unique opportunity to communicate with your clients to promote new services or commercial actions which are limited in time. We can leverage our document output platform to deliver these direct market campaigns to the target audience and also collect the return post, scan and OCR critical information on the returned documents. We are also able to add adhoc marketing messages to the invoices or even add a specific message on each envelope. Through using spot color we are able to significantly increase the return rate of direct marketing campaigns.
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Print Management
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Some of the roots of Victor Buck Services come from the world of commercial printing. Proud of this heritage and coupled with our service approach, we have built a highly effective print management service for documents as diverse as business cards, forms, annual reports or generic marketing information. In addition, Victor Buck Services offers onsite print facility management services. Full time professionals will meet short term printing requirements whilst being based on your premises.
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Information Capture Services
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Utilities organizations are faced with the issue and challenge of, not only keeping client records for long periods of time, but also having this information available at their fingertips when they need it. A large part of these documents are paper based and do not exist in electronic format. Victor Buck Services has recently launched its inbound digitalization of documents with powerful indexing features. Utilities organizations can outsource their scanning and indexing of critical client records to Victor Buck Services. The indexing process can be considered at the beginning of the client value chain or at the end of the process – digitalizing the archiving process. Our services can be extended to incoming third party supplier invoices.
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Electronic Bill Presentment
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Electronic Bill Presentment (EBP) solutions enable businesses to deliver documents that relate to financial transactions (invoices, credit notes, orders…), to customers through an online banking channel.Motivations to migrate to EBP include shortened transaction cycles, improved productivity and reduced direct costs (e.g. postage and printing). Within the EBP space Victor Buck Services operates as an independent facilitator.Victor Buck Services is hosting an EBP application which can provide an interface or direct integration for billers on one hand and retail online banking solutions on the other hand. Our solution permits to capture and transform transactions in the preferred ERP format, but also the opportunity to present digitally signed invoices through the internet. As a Software-as-a-Service solution, Victor Buck Services EBP application can support a B2C process or be active within a B2B environment.
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