RETAIL BANKING
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Victor Buck Services has over the years developed specific packages which can be integrated seamlessly into the value chain of Retail Banking. The requirements and challenges in document production and distribution (DP&D), whether driven by channel complexity (print, fax, SMS, email or portal), language complexity or geographical reach are increasing. This is why the expertise of an industry leader is required to help clients get a crystal clear view of their operation.
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Client Statements
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Retail banks regularly send statements to their clients. This is often the only form of regular communication that banks have with their client base. Victor Buck Services has won a number of significant contracts whereby retails banks have outsourced the printing and mailing of client statements to our organization. We have been able to enhance the reliability of the client statement process, enhance the look and feel of the documents and the quality of the information provided. In a world of increasing electronic communication, it makes even more sense for retail banks to consider outsourcing as printing volumes will certainly decrease.
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Direct Marketing
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Retail banks operate in a competitive market place. Successful product development and uptake by the existing customer base requires an innovative 1:1 marketing approach. Direct marketing, combining generic information blocks with personalized information, can dramatically increase the positive customer response rate. Victor Buck Services can help retail banks to improve the look and feel of direct marketing campaigns including various distribution channels (e.g. paper and electronic).
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Client Welcome Packs
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Customer enrollment is a critical part of the customer lifecycle. First impressions last. In a world of mass communication, customers appreciate receiving meaningful, accurate and personalized information the first time after engaging in a new relationship with banking institutions. Victor Buck Services has extensive experience in helping Retail Banking reap the benefits of first class first time communication.
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Print Management
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Some of the roots of Victor Buck Services come from the world of commercial printing. Proud of this heritage and coupled with our service approach, we have built a highly effective print management service for documents as diverse as business cards, forms, annual reports or generic marketing information. In addition, Victor Buck Services offers onsite print facility management services. Full time professionals will meet short term printing requirements whilst being based on your premises.
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Information Capture Services
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Retail banks are faced with the issue and challenge of, not only keeping client records for long periods of time, but also having this information available at their fingertips when they need it. A large part of these documents are paper based and do not exist in electronic format. Victor Buck Services has recently launched its inbound digitalization of documents with powerful indexing features. Retail banks can outsource their scanning and indexing of critical client records to Victor Buck Services. The indexing process can be considered at the beginning of the client value chain or at the end of the process – digitalizing the archiving process. Our services can be extended to incoming third party supplier invoices.
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