INSURANCE
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Victor Buck Services has over the years developed specific packages which can be integrated seamlessly into the value chain of the Insurance companies. The requirements and challenges in document production and distribution (DP&D), whether driven by channel complexity (print, fax, SMS, email or portal), language complexity or geographical reach are increasing. This is why the expertise of an industry leader is required to help clients get a crystal clear view of their operation.
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Client statements & Policy Invoices
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Victor Buck Services offers document production and distribution for both Life and Non Life Insurance businesses. Whether an insurance company needs to distribute and produce statements or send specific yearly policy invoices, Victor Buck Services has the required customer approach, technology and outsourcing production capability to offer value added services. The Victor Buck Services online portal service provides customers with document distribution and follow-up at their fingertips 24 hours a day, 7 days a week.
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Client Welcome Packs
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Customer enrollment is a critical part of the customer lifecycle. First impressions last. In a world of mass communication, customers appreciate receiving meaningful, accurate and personalized information the first time they engage in a new relationship with an insurance company. Victor Buck Services has extensive experience in helping insurance companies reap the benefits of first class first time communication.
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Print Management
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Some of the roots of Victor Buck Services come from the world of commercial printing. Proud of this heritage and coupled with our service approach, we have built a highly effective print management service for documents as diverse as business cards, forms, annual reports or generic marketing information.
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In addition, Victor Buck Services offers on-site print facility management services. Full time professionals will meet short term print requirements whilst being based on your premises.
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Information Capture Services
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Insurance companies are faced with the issue and challenge of, not only keeping client records for long periods of time, but also having this information available at their fingertips when they need it. A large part of these documents are paper based and do not exist in electronic format. Victor Buck Services has recently launched its inbound digitalization of documents with powerful indexing features. Insurance companies can outsource their scanning and indexing of critical client records to Victor Buck Services. The indexing process can be considered at the beginning of the client value chain or at the end of the process – digitalizing the archiving process. Our services can be extended to incoming third party supplier invoices.
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